CHAPTER 13Raising the Stakes in Service Process Improvement
Inevitably, both the types of projects you select and the methods you use will evolve as your skills in and understanding of Lean Six Sigma increase. The main reasons why some projects aren't addressed until after you and your organization have gained experience with Lean Six Sigma are:
• The problem has proven resistant to improvement (which likely means the underlying causes are complex or interwoven).
• Achieving significant gains requires application of more sophisticated Lean Six Sigma methods or tools, or tools that will work only after people have developed a basic trust of the underlying methodology.
• Solutions require the involvement of external suppliers or customers.
• The ...
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