Part II Deploying Lean Six Sigma in Service Organizations
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"If people have something to do they believe is worthwhile, they have a purpose, they can make a difference in a very defined and measurable way. If they make that difference, and they're rewarded, they get energized and motivated and want to come to work and make a difference. And if you can do that for people, that's the magic." |
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—Geoff Turk, Corporate 6σ Champion, Caterpillar |
With Max Isaac
Special credits for Part II
Special thanks go to Lou Giuliano, CEO of ITT, and Geoff Turk, the Corporate Six Sigma Champion at Caterpillar. Both have been involved in leading highly successful deployments of Lean Six Sigma in both the service and manufacturing functions of their organizations. ...
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