SUCCESS STORY #2 Bank OneBigger… Now Better
Like other major banks in a consolidating industry, Bank One has been getting bigger. A few years ago it realized it also needed to get better. And that's why Lew Fischer, the Division Executive of National Enterprise Operations (NEO) launched an initiative that has brought Lean Six Sigma thinking and methods to NEO. He has led the change by creating an operating architecture and the culture to support it. This operating architecture has engaged every level of the organization and brought with it simple problem-solving tools and thinking. As it continues to mature, it has started to incorporate more complex Lean Six Sigma methods.
The Burning Platform: Survival… then Excellence
If you ask Bank One's ...
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