OTHER TITLES in our Service Systems and Innovations in Business and Society COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors
• Service Process Design for Value Co-Creation by Joey Field, due out in December 2012
TITLES in our INDUSTRY PROFILES COLLECTION
Donald N. Stengel, California State University, Editor
• A Profile of the Electric Power Industry: Facing the Challenges of the 21st Century by Charles E. Clark, Jr., due out in October 2012
• A Profile of the Steel Industry: Global Reinvention for a New Economy by Peter Warrian, due out in November 2012
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