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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 9

Achieving, Sustaining, and Celebrating Success

Larry had been working on the Lean Sigma improvements for nearly 2 years, and at their annual family picnic cornered Joe again. “Joe, we’ve been doing this Lean Sigma thing for nearly 2 years now and have made some great progress. We are actually growing now and becoming quite profitable. But the teams are losing their enthusiasm and the whole thing is starting to seem stale. Any hints on how to re-energize the teams?” asked Larry.

“We always go back to the basics to recharge our teams. It’s important to show your commitment. Remember the key enablers? Ask yourself what, if anything, is missing?” Joe replied.

Key Enablers for Lean Sigma Success

1. Leadership establishing, communicating, ...

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