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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 8

Making Cultural Transitions

Larry and his teams had made great progress. There had been many ups and downs during the improvement initiatives, but overall the teams were really making a positive impact. The teams were getting good at identifying current state data, developing process flow and value stream maps, and then creating future state PDCA experiments to try to make improvements. However, there were still some areas that Larry was wondering about. Namely, Larry was concerned about the people side of the improvement initiatives. Some of the people side issues Larry was concerned about were training to sustain the gains and momentum, the discipline to stick to the standard work, and the accountability.

In the early days of the ...

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