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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 7

Application of Lean Sigma Tools and Results

Standardized objectives and agendas were set by Larry and Joe to facilitate the first Lean Sigma work sessions in each area. Sue’s progress continually showed the way for the other teams. The objective of the first area team work session is to provide a brief update on the business conditions and competitive realities, to provide a brief overview of Lean Sigma for service industries, and to review the project objectives initiated by Larry.

Initial Area Team Work Session Objective Standard Agenda

1. Provide a brief review of the business conditions and competitive realities

2. Provide a brief overview of Lean Sigma for service organizations

3. Review the project objectives initiated by the ...

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