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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 5

Key Enablers—Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Lean Sigma Tool Selection and Application

Larry left Joe’s waste walk notes on his white board during the cruise and through the next week. He studied the notes and at first was a little upset about Joe’s comments. However, as time went by, he began to realize Joe had some good points. Larry became excited about Lean Sigma and invited Joe back to his office for the next session. Joe got to Larry’s office right on time. “You’re going to have to put me on your payroll pretty soon Larry,” boasted Joe as he arrived at Larry’s office. Joe handed Larry a single piece of paper. On the paper was the following.

Key Enablers for Lean Sigma Success ...

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