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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 2

Identification and Understanding of Lean Sigma Implementation

Larry arrived at DR Products (DRP) before dawn the next morning. Joe met Larry at the gate, had him sign in and get a visitor’s badge. Larry had to read a brief statement of DRP’s values, vision, mission, and safety rules in order to enter the plant.

Joe said, “Come on, we have to get going. I don’t want to be late for my walk.” Before Larry even got a cup of coffee, Joe had them walking around on the factory floor.

Joe walked at a brisk pace. The first stop was in shipping and receiving. Larry had a shipping and receiving area on the cruise ship as well. It didn’t look this organized. Joe went right to the 4′ × 8 shipping scoreboard which showed the planned inbound ...

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