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Lean Sigma Methods and Tools for Service Organizations by Jaideep Motwani

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Chapter 1

The Lean Sigma for Service Challenge

“Shut up Joe! Everyone’s tired of your bragging,” Larry said as he slammed his chicken bone down on his plate and stood up from the picnic table.

Joe shouted back, “It’s not bragging, it’s just the truth, and you’re the only one tired of it ‘cause you’re such a miserable loser and your so-called cruise line is about to sink!”

Joe and Larry have been fighting in some way since the day Larry was born. Their fierce sibling rivalry had overshadowed other family outings in the past. There was the time Larry challenged Joe to a foot race around the house, which ended up in a wrestling match, and the time Joe beat Larry at darts, and Larry tore the dart board off the wall. Their competitive nature seemed ...

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