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Lean Sigma: A Practitioner’s Guide, Second Edition by Ian Wedgwood Ph.D.

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6. Global Process Problems

A: On-Time Delivery Issues

Overview1

1. Before reading this chapter, it is important to read and understand Chapter 1, “Introduction,” particularly the section “How to Use This Book.”

Virtually all processes are designed to deliver an entity (anything from a single item to a whole shipment) to a Customer, clearly with a Customer’s need of having the right entity at the right time (essentially a measure of effectiveness of the process). As the Supplier, we are also interested in the cost to deliver the entity, whether it is in labor or processing costs (measures of efficiency of our process).

Examples

Industrial: Product shipments, invoicing

Healthcare: Medications delivery/administration, laboratory/radiology ...

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