For many processes the issue is not that the process itself is deficient, but rather that each staff member does the process somewhat differently. Substantial change isn’t necessarily required. The need is more to define what the standard process should be (say what we do), and ensure that everyone follows it, every time (do what we say). This might seem a little alien to those from an industrial or manufacturing background, but this is particularly relevant in service industries, including healthcare.
The recommended approach is shown in Figure 3.1