O'Reilly logo

Lean Sigma: A Practitioner’s Guide, Second Edition by Ian Wedgwood Ph.D.

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

3. Standardization Projects (DMASC)

Overview1

1. Before reading this chapter, it is important to read and understand Chapter 1, “Introduction,” particularly the section “How to Use This Book.”

For many processes the issue is not that the process itself is deficient, but rather that each staff member does the process somewhat differently. Substantial change isn’t necessarily required. The need is more to define what the standard process should be (say what we do), and ensure that everyone follows it, every time (do what we say). This might seem a little alien to those from an industrial or manufacturing background, but this is particularly relevant in service industries, including healthcare.

The recommended approach is shown in Figure 3.1

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required