Cost of technical trade-offs
In the nonprofit where I was leading the product team, we launched a self-service kiosk to approve loans for people from rural India, after they clear an assessment on basic financial concepts, which was also offered through the kiosk. The solution involved so many facets of complexity. It had to be multilingual (there are 22 languages spoken in India, and an even greater number of dialects) and work in a low internet bandwidth (including literacy education videos and assessments). Many of the target users were illiterate or semiliterate and had not actively used touchscreens.
In addition, we had to ensure that we could remotely monitor, maintain, and support our kiosk software since we had no people or budgets to afford ...
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