Lean Product Management

What influences product success?

In the good old days of business process automation (until late 1990s), measuring success seemed much simpler. Software teams could say, "There is an existing way of doing things. Let's automate that, but stick to budgets, timelines and quality metrics." Goals were simple and measurable. Software design was never discussed. User experience was nonexistent. Business impact was purely profitability based and no behavior changes were hinted at. Even as we moved into the era of Agile, business folks would give us weird looks when we asked to speak to end users. A client once told me, rather dismissively, "We're building this (app) for accountants. They don't have an eye for color. I don't know why you're worried about ...