Acknowledgments

This book is itself an example of Lean practices. For starters, it was produced by a value stream. Over the years there have been countless individuals in many roles and functions who have contributed what we hope meets the expectations of our customers—you. The book demonstrates pull in the sense that we wouldn’t have written it if we hadn’t received numerous requests from readers of our first book asking for more detailed and prescriptive techniques. It demonstrates just-in-time in that Lean thinking is on a rapid growth curve for adoption across many nonmanufacturing business processes; two years ago the book would have been premature for broad-based adoption, and two years from now there will likely be many books on how to ...

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