Index
A
Adams, Jim, 13, 14, 15, 263, 264
Adaptive design, 36
ADKAR® Model, 292
Akron Children’s Hospital, 91, 233–234
Alegent Health, 7
Allegheny General Hospital, 6, 114, 156, 189, 306
American Association of Critical-Care Nurses, 189
American Medical Association, 96
Ancillary support departments
improving flow
in anatomic pathology, 221–222
in clinical laboratories, 217
improves quality and teamwork, 219–220
reducing delays
in receiving areas of lab, 218–219
in specimen collection, 217–218
inside testing areas of lab, 220–221
Appleton Medical Center, 257
Arens, Jamie, 205
lost specimens, ...