Lean from the Trenches

Chapter 1About the Project

RPS (“rikspolisstyrelsen”) is the Swedish national police authority, and the product we have built is a new digital investigation system called PUST (“Polisens mobila Utrednings STöd”). The basic idea is to equip every police car with a small laptop, a mobile Internet connection, and a web application that allows officers to handle all the investigation work quickly.

Suppose an officer catches a drunk driver. In the past, the officer would have had to capture all the information on paper, drive to the station, file a report, and then hand the case over to another investigator for further work. This would take a month or so.

With PUST, the officer captures all the information directly on the laptop, which is ...