APPENDIX ICultural Differences
When individuals from different cultures come together in the workplace, conflict may occur—not just because of language differences but because of cultural differences, especially when associates are recent immigrants.
Learning about the cultures you supervise is helpful in minimizing conflict and improving communication. Books such as Kiss, Bow or Shake Hands (available in several different editions) and Cultural Intelligence: A Guide to Working with People from Other Cultures (Brooks Peterson, Nicholas Brealey Publishing, January 2004) are excellent resources.
Here is a brief table, sourced from Kiss, Bow, or Shake Hands, that highlights just a few cultural differences among three nationalities: Mexican, Japanese, ...
Get Leading Your Business Forward: Aligning Goals, People, and Systems for Sustainable Success now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
