Success is not final, failure is not fatal: it is the courage to continue that counts.
John said he felt like a broken record. He couldn't count how many times he felt he had set clear goals, given direction, and had everyone agree on the tasks and on who was responsible, only to find that projects had slipped through the cracks, resulting in nothing even close to the expectations originally set. As a desperate measure, I got the phone call that John needed help.
We met early one Monday morning at a local coffee shop, so he could keep this meeting confidential from the rest of the company. The last thing he needed was people distracted and buzzing about this. As he shared the details of countless situations that all sounded exactly as he had first described on the phone, I could tell he was frustrated and feeling defeated. I couldn't help but wonder what domino effect this might be having on the team.