Dedicated to the memory of my great-aunt, Paula Almayer. “Never again.”
Copyright 2006 Mark Gerzon
All rights reserved
No part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted, in any form, or by any means (electronic, mechanical, photocopying, recording, or otherwise), without the prior permission of the publisher. Requests for permission should be directed to permissions@hbsp.harvard.edu, or mailed to Permissions, Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
Library of Congress Cataloging-in-Publication Data
Gerzon, Mark.
Leading through conflict : how successful leaders transform differences into opportunities / Mark Gerzon.
p. cm.
ISBN 1–59139-919-X ...
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