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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Book Description

Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon a result of the company’s exemplary leadership practices.