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11

Confronting a Culture of Entitlement

  • Attending to bad relationships
  • Using data to confront entitlement
  • Using incentives to change a culture of entitlement
  • Don’t accept continued poor performance

Entitlement is an unwarranted expectation of favorable conditions and preferential treatment. In some cases, it has developed over time due to unchecked demands from employees. In other cases, it stems from protective contractual relationships such as are seen in the public sector with strong civil service rules and in some unionized workforces. In either case, a culture of entitlement is incompatible with an intent to lead an organization in ...

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