Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

2

Why Employee Engagement Matters

• What is employee engagement?
• What is the impact of an engaged workforce?
• What are the costs of a disengaged workforce?
• Why don’t more senior leaders work harder to engage their employees?

If you enter “employee engagement” as a search in Google, in 0.36 second, you’ll get about 7,440,000 results. There seems to be some interest in this topic! Use the same phrase to search for books on the subject, and you’ll find there are more than 8,000 titles listed. What makes this book different from those? We decided to look at organizations that have been recognized for excellent performance across multiple dimensions ...