Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results

Acknowledgments

First, we’d like to thank the Baldrige Program for Performance Excellence, a team of tireless staff members who manage the program, provide a wealth of educational materials, administer the award program, and lead a volunteer workforce of examiners and judges. A special thank you goes to Dr. Curt Reimann, the program’s first Director, and Dr. Harry Hertz, Director Emeritus, for spending the time with us to share their insights on the very beginning of the program and its evolution over the years. Our time in service to the program as examiners has been the best professional development we could have ever asked for and has given ...