Leading So People Will Follow

Listening

Listening is a developed skill, like tennis or carpentry. And like other skills, learning to do it well involves acquiring new behaviors. These are the listener ways of behaving, in a few words:

Listening Is

• Attending
• Inviting
• Questioning
• Restating

In this bonus section, I’ll offer you ways to learn to do, or to get better at doing, these four things. I’ll offer a practical explanation for everything I recommend and encourage you to try it out in real life in a way that connects back to being an accepted leader.

Attending

The first skill of listening is so simple and obvious that we tend to underestimate its importance. However, paying attention to someone when he or she is speaking is the first effort you can make to keep the focus ...