Summary

While many companies have achieved significant financial benefits, launching a Six Sigma initiative does not guarantee significant success. The initiative must be properly led and managed in order to be successful. We believe the material in this book will help leaders do just this. As we have noted elsewhere, Six Sigma works if you follow the process. If it is not working, you are not following the process.

Certainly anything can be improved and streamlined. However, readers should beware of claims for instant success with no significant investment or effort required. Such claims should be viewed with the same skepticism as fad programs that guarantee large weight loss without dieting or exercise. The saying “no pain, no gain” is true ...

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