Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies

Good Questions to Ask in Project Reviews

Define

• Why are we working on this project, rather than others we could be doing?

• How does this project relate to key objectives or initiatives of the organization?

• What specifically are we trying to accomplish with this project? How will you measure success?

Measure

• Can you show me a map of the process in question?

• Were these CTQs validated by customers? If not, how were they validated?

• Did you evaluate the measurement system? How? Where's the data?

Analyze

• What data do you have to corroborate that conclusion?

• Did you plot the data? May I see the graph?

• What hypothesis do you have about the process that would explain these data?

Improve

• What other options for improvement did you consider? Why were they not selected? ...