Questions Concerning Financial Benefits
24. Are the published benefits of Six Sigma real?
We cannot comment on all published Six Sigma benefit claims, since we have not been privy to all of these. However, we do have evidence that the majority of published claims from major corporations are completely valid. At GE, AlliedSignal, and W. R. Grace for example, there have been rigorous financial controls and audits to validate the published benefits. In addition, many of the intangible benefits, such as preventing rather than fixing a problem—through Design for Six Sigma for example—have not been included in published benefit figures.
Therefore, it is highly probable that the true benefits of Six Sigma exceed the published figures. We believe that ...
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