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Leading outside the lines: How to Mobilize the (in)Formal Organization, Energize Your Team, and Get Better Results

Book Description

An all-new approach to understanding the (in)formal connections of an organization

From the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"-the culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it.

  • Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors
  • Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police Department

Leading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both.

Table of Contents

  1. Praise
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Introduction
    1. THE WALL AS AN ANALOGUE
    2. THE ORIGINS OF THIS BOOK
    3. ABOUT THE CONTENT AND STRUCTURE OF THE BOOK
  6. PART ONE - USING THE INFORMAL TO ENHANCE THE FORMAL
    1. Chapter 1 - The Logic of the Formal; the Magic of the Informal
      1. THE HEAD-HEART DEBATE: A BRIEF HISTORY
      2. HOW KATZ DISCOVERED THE INFORMAL
      3. THE OVERLOOKED INFLUENCE OF EMOTIONS
      4. THE LOGIC OF THE FORMAL
      5. RATIONALITY HAS ITS LIMITS
      6. THE MAGIC OF THE INFORMAL
      7. THE ORGANIZATIONAL QUOTIENT
      8. KNOWING WHEN TO EMPHASIZE LOGIC OR MAGIC
    2. Chapter 2 - When the Balance Shifts
      1. MAKE WAY FOR MR. NARDELLI
      2. THE FORMAL AND INFORMAL ARE INTERTWINED
      3. AN EVER-CHANGING BALANCE POINT
    3. Chapter 3 - Jumping Together
      1. THE INFORMAL IS THE UNDERDOG
      2. ORPHEUS: A UNIQUE PATH TO INTEGRATION
      3. THE ELEMENTS OF INTEGRATION
      4. HOW THE INFORMAL WORKED FOR THE HOUSTON POLICE DEPARTMENT
  7. PART TWO - MOTIVATING INDIVIDUAL PERFORMANCE
    1. Chapter 4 - It’s All About the Work
      1. WHY PRIDE MATTERS MORE THAN MONEY—EVEN MORE THAN WE THOUGHT
      2. THE CHARACTERISTICS OF PRIDE-BUILDERS
      3. AN UNEXPECTED MOTIVATOR: LESSONS FROM THE WORLD OF POLITICS
    2. Chapter 5 - Values Driven, Not Values Displayed
      1. VALUES AS ORGANIZATIONAL GUIDES
      2. GENTLE GIANT: VALUES-DRIVEN CUSTOMER SERVICE
      3. HOW RELIANT SURVIVED: BRINGING NEW VALUES TO LIFE
      4. BIRDS OF A FEATHER: TRANSMITTING VALUES
    3. Chapter 6 - It’s Still About Performance
      1. MAKING SOUP MATTER: USING METRICS TO BUILD PRIDE AND PERFORMANCE
      2. MOTIVATING FROM THE SIDE
      3. CLEAR OBJECTIVES HELP EVERYONE CONTRIBUTE
      4. THE INFORMAL BUILDS PERFORMANCE; PERFORMANCE ENHANCES THE INFORMAL
  8. PART THREE - MOBILIZING ORGANIZATIONAL CHANGE
    1. Chapter 7 - Setting the Fast Zebras Free
      1. BRINGING AGILITY TO THE UN
      2. MOBILIZING THE RIGHT CROWDS TO TRANSFORM PS 130
    2. Chapter 8 - Melting the Frozen Tundra
      1. SEEDING A MOVEMENT
      2. PROVING THE MOVEMENT WORKS
      3. THE OUTCOME AT BELL CANADA
      4. DRILLING THROUGH THE PERMAFROST
    3. Chapter 9 - Mobilizing
      1. AETNA’S TURNAROUND
      2. LETTING GO AND TRYING TO LEARN
      3. A SUM GREATER THAN ITS PARTS
      4. PRINCIPLES FOR MOBILIZING
      5. RESTRUCTURING ZACHRY
    4. Chapter 10 - What to Do
      1. COMMON PERFORMANCE CHALLENGES
      2. INDIVIDUAL CONTRIBUTORS
      3. MIDDLE MANAGERS
      4. SENIOR LEADERS
      5. ON MONDAY . . .
  9. In Conclusion
  10. About Our Sources and Methodology
  11. A Diagnostic Tool: Assessing Your Organizational Quotient
  12. Notes
  13. Acknowledgements
  14. About the Authors
  15. Index