Part One

Leadership Communication: Personal Awareness and Competing Dynamics

In 2004 a friend invited me to participate in a forum at the University of California, Irvine. The two-day agenda featured an address by and some interaction with His Holiness, the fourteenth Dalai Lama. About fifty of us, most from the business world, had lunch together while His Holiness was addressing a corps of the faculty in another building. Our host asked us to formulate some questions for the monk and submit them on note cards—he was to choose a few, and the originator was to ask the question personally.

The auditorium was cleared for security and the Dalai Lama entered with his usual grin and flourish, wearing a visor with the UC Irvine mascot displayed. He ...

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