Milestone One Summary: Business Case and Discovery

Chapter two: Clarify the Strategic Priorities

  • Organization design should start with a top-down view based on the requirements of the business strategy. A bottom-up view can then follow, which takes into account work design and business process changes that should be blended with the top-down view at the appropriate time.

  • Key highlights and priorities from the strategic plan serve as the anchor for the major design decisions.

  • Organization designers should know when a design change is likely to be an effective solution. Those circumstances include

    • A change in strategy

    • Execution gaps

    • Changes in the external environment

    • The need to force a new dialogue with a new set of players to find growth opportunities ...

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