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Leading Lean Software Development: Results Are Not the Point by Tom Poppendieck, Mary Poppendieck

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Chapter 4. Relentless Improvement

Snapshot

A hospital is a rather dangerous place these days. Very dedicated professionals are struggling with a system that has grown so complex it can defeat their best efforts. Gloria was a dedicated nurse who grew totally frustrated with solving the same problems every day for 20 years. We see what happens when she vows “Nevermore!” and sets out to solve problems once and for all from that day forth.

As president of Toyota Motor Corporation, Fujio Cho launched “The Toyota Way 2001” to serve as a guiding beacon for the people in Toyota as the company expanded globally. Two pillars form the foundation of “The Toyota Way 2001”: continuous improvement and respect for people. Continuous improvement means “We are ...

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