CHAPTER 10
Balance Conflicting Priorities
IN TODAY’S WORLD, COMPLEX PROBLEMS ARE DESCRIBED BY SOME urban planners as “wicked.” A wicked problem has innumerable causes and cannot be definitely resolved. John Camillus notes five criteria for determining whether a problem is wicked. Briefly, it is wicked if it involves many stakeholders with conflicting priorities, its roots are tangled, it changes with every attempt to address it, you’ve never faced it before, and there’s no way to evaluate whether a remedy will work. Sound familiar?
It seems like the more urgently leaders seek crystal balls, the cloudier the prospect becomes. At least that’s how it seems to many CEOs and other senior executives who peer through mists of uncertainty and paradox ...
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