CHAPTER 1
Navigating the Perfect Storm Complexity, Diversity, and Uncertainty
IT STARTED LIKE ALL STORMS—THE BREEZE BEGAN TO PICK UP, but people didn’t notice it right away. Then as technology made home computers and more efficient work systems a reality, people sensed that something was in the air. Everyone began talking about how these new inventions would reduce costs and allow people to enjoy life more with less effort.
As technology’s impact grew stronger, it generated waves of new information, access to new markets, and the ability to incorporate diverse views and interests when making decisions. People grew excited about these changes because things seemed to be coming together—integrated solutions, integrated organizations, global ...

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