Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business

UNDERSTANDING YOUR IMPACT ON OTHERS

We have not yet met a leader who did not have good intentions. In their own mind (or heart of hearts . . . or in their guts), every leader we know is trying to do the right thing, help others, and be effective. If everyone were as effective as they intended, organizations would have no need for leadership development, coaches, programs, or feedback. If we could compile the intentions of all the executives we have worked with, most companies would experience unlimited growth, delighted customers, and fully engaged employees.

The reality, however, is that a gap often yawns between what leaders intend and the impact they achieve, and unhappy direct reports, dissatisfied customers, and confused bosses soon ...