Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business

GETTING THE RIGHT PEOPLE ON THE TEAM

For the whole leader, the most important question is, Who should be on the team? Simple as it sounds, getting the right people in the right room talking about the right issues in the right way is the most important responsibility of a leader—and few do it well. At Avon, Andrea Jung knew that not only would she have to change herself as a leader, the turnaround she was leading would require a different set of skills among members of her leadership team. She brought in leaders who had different capabilities to augment the existing team. The new members brought the focus and discipline required to develop and execute the turnaround plan. Jung says, “We needed a lot of people from the outside. We needed a ...