Leading in Times of Crisis: Navigating Through Complexity, Diversity, and Uncertainty to Save Your Business

COMPLEXITY OF ORGANIZATION SIZE AND SCOPE

Many of the leaders we interviewed told us that the increase in the number of relationships they have to manage is one of the most overwhelming aspects of leading their organizations today. New markets, new businesses, new regulatory bodies, and new partners require them to consider many more perspectives when they make decisions. At the same time, while more difficult to manage, these new networks are increasingly necessary because you cannot get things done in a complex organization without a network of people on whom you can depend.

But there are circles within circles. With the identification of different needs comes the possibility of over-identification. Paul Colby, CIO of British Airways, ...