15.4. Use a Common Set of Metrics
The last perspective that I would offer is that the leader must align the business around a common set of metrics that will ensure business success.
I routinely follow up the vision, strategy, and values workshops with a workshop focusing on value drivers. This is a concept that I learned from Larry Seldon, a finance professor at Columbia School of Business. Larry is renowned for his work with several great firms in his concept of value drivers, which means that there are probably three to five metrics in a business that when aggregated spell out the success or failure of the business. In a package goods industry, the value driver can probably be summed up into a few metrics, like cases produced per day/cases ...
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