Chapter 14. THE VALUE OF "BEEN THERE, DONE THAT" IN INNOVATION
DOROTHY A. LEONARD WALTER C. SWAP
Dorothy A. Leonard is the William J. Abernathy Professor of Business Administration at Harvard Business School, where she has taught since 1983. Her research, teaching, and consulting focus on the management of knowledge and innovation, with particular emphasis on communication and human behavior. Author of two books, Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation and (with Walter C. Swap) When Sparks Fly: Igniting Creativity in Groups, she has also published over 100 articles, book chapters, and field-based cases.
Walter C. Swap is professor of psychology at Tufts University, where he chaired the Psychology Department ...
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