1.5. People Will Always Surprise Us
Perhaps because of the study of human psychology, perhaps because we're just too busy to get to know each other, we have become a society that labels people in greater and greater detail. We know each other's personality types, leadership styles, syndromes, and neurotic behaviors. We are quick to assign people to a typology and then dismiss them, as if we really knew who they were. If we're trying to get something done in our organization, and things start going badly, we hunt for scapegoats to explain why it's not working. We notice only those who impede our good plans—all those "resistors," those stubborn and scared colleagues who cling to the past. We label ourselves also, but more generously, as "early ...
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