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Leading for Innovation: And Organizing for Results by Iain Somerville, Marshall Goldsmith, Frances Hesselbein

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4.2. Helping Successful People Change

In our work with leaders, my firm focuses on helping successful people achieve a positive, measurable, long-term change in behavior. To measure impact, we have completed before-and-after studies with tens of thousands of participants. The steps in the behavioral change process have been developed to work with successful executives. However, these steps can be used to help any successful person change his or her interpersonal behavior.

  • Have the successful person receive feedback on important, self-selected behaviors as perceived by important, self-selected raters. It is hard to measure effectiveness in changing behavior unless there is a clear agreement on what desired behavior is. Successful people have ...

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