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Leading Digital: Turning Technology into Business Transformation by Andrew McAfee, Didier Bonnet, George Westerman

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CHAPTER 7

GOVERNING THE TRANSFORMATION

My fault, my failure, is not in the passions I have, but in my lack of control of them.

—JACK KEROUAC

Even with a strong, engaging vision, it is extremely difficult to channel your organization’s efforts in a single direction. Large, complex companies are full of entropy, constantly moving in the direction of less order rather than more. Once engaged in a compelling vision, managers throughout the company may move in their own directions to make the vision a reality. Other managers, not having bought into the vision, may try to ignore it. Some units may move too slowly, while others may introduce risk by moving before they have truly thought through regulatory, security, and organizational risks. Other units ...

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