Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition

by Ken Blanchard
Released November 2018
Publisher(s): FT Press
ISBN: 9780134857558

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Book description

40 Years of Breakthrough Leadership Insights in One Extraordinary Book!

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. For 40 years, The Ken Blanchard Companies® has helped thousands of organizations become more people oriented, customer centered, performance driven, and socially responsible.

Now, in this fully updated third edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership, including brand new chapters on building a high-trust workplace, collaborating for high performance, driving success through mentoring, and leading at the organizational level. You’ll discover how to create targets and visions based on the “quadruple bottom line” and make sure people know who you are, where you’re going, and the values that will guide your journey.

Leading at a Higher Level presents the definitive discussion about using SLII®–the most widely used leadership model in the world–to lead yourself, individuals, teams, and entire organizations. More important, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life. This book will guide you, inspire you, provoke you, and be your touchstone. Discover how to...

  • Go beyond the short term and zero in on the right target and vision
  • Eliminate the gap between your company’s stated values and actual behavior
  • Deliver legendary, maniacal customer service and earn raving fans
  • Truly empower your people and unleash their incredible potential
  • Create a coaching culture that boosts performance at every level
  • Ground your leadership in humility and focus on the greater good

Leading at a Higher Level is for everyone who wants to become a better leader in any company, any organization, any area of life.
“Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum.”
–WARREN BENNIS, bestselling author of Leaders and On Becoming a Leader
“If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching.”
–HORST SCHULZE, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

Table of contents

  1. Cover Page
  2. About This E-Book
  3. Praise for Leading at a Higher Level
  4. Contributing Authors
  5. Title Page
  6. Copyright Page
  7. Dedication Page
  8. Contents at a Glance
  9. Contents
  10. List of Illustrations
  11. Introduction
    1. Leading at a Higher Level
    2. Why Did We Write This Book?
    3. How This Book Is Organized
  12. Section I: Set Your Sights on the Right Target and Vision
    1. 1 Is Your Organization High Performing?
      1. The Right Target: The Quadruple Bottom Line
      2. A High Performing Organization Scores Every Time
      3. The HPO SCORES® Model
      4. The HPO SCORES® Quiz: How Does Your Organization Score?
      5. HPO SCORES® Quiz
    2. 2 The Power of Vision
      1. The Importance of Vision
      2. Effective Versus Ineffective Vision Statements
      3. Creating a Vision That Really Works
      4. A Compelling Vision Creates a Culture of Greatness
      5. Vision Is the Place to Start
      6. Vision Can Exist Anywhere in an Organization
      7. Make Your Vision a Reality
      8. Vision and Leadership
  13. Section II: Treat Your People Right
    1. 3 Empowerment Is the Key
      1. What Is Empowerment?
      2. The Power of Empowerment
      3. How History Blocks Change to Empowerment
      4. Tapping People’s Power and Potential: A Real-World Example
      5. Learning the Language of Empowerment
      6. The Three Keys to Empowerment
    2. 4 SLII®: The Integrating Concept
      1. The Three Skills of an SLII® Leader
      2. Enthusiastic Beginners Need a Directing Style
      3. Disillusioned Learners Need a Coaching Style
      4. Capable But Cautious Performers Need a Supporting Style
      5. Self-Reliant Achievers Need a Delegating Style
      6. Development Level Varies from Goal to Goal and Task to Task
      7. Meeting People Where They Are
      8. The Importance of Partnering with People
      9. Effective Leadership Is a Transformational Journey
    3. 5 Self Leadership: The Power Behind Empowerment
      1. Creating an Empowered Workforce
      2. Creating Self Leaders Through Individual Learning
      3. The Three Skills of a Self Leader
    4. 6 One-on-One Leadership
      1. Establishing an Effective Performance Management System
      2. One-on-One Leadership and the Performance Management System
      3. Partnering as an Informal Performance Management System
      4. One-on-Ones: An Insurance Policy for Making One-on-One Leadership Work
    5. 7 Essential Skills for One-on-One Leadership
      1. One Minute Goal Setting
      2. Areas of Accountability
      3. Performance Standards
      4. One Minute Praisings
      5. One Minute Re-Directs
      6. The Fourth Secret of the One Minute Manager
    6. 8 Building Trust
      1. The High Cost of Low Trust
      2. The Benefits of Trust
      3. The Four Elements of Trust
      4. Creating a High Trust Environment
      5. The Transparency Challenge
      6. Repairing Broken Trust
      7. The Ripple Effect
    7. 9 Coaching: A Key Competency for Leadership Development
      1. Definition of Coaching
      2. Five Applications of Coaching
    8. 10 Mentoring: The Key to Life Planning
      1. Obstacles to Beginning a Mentoring Relationship
      2. Choosing a Mentoring Partner
      3. Essence Versus Form
      4. The MENTOR Model: Elements of a Successful Mentoring Partnership
      5. Creating a Mentoring Program in Your Organization
      6. Tailoring Mentoring to Career Stages
    9. 11 Team Leadership
      1. Why Teams?
      2. Obstacles to High Performance
      3. An Effective Team Leadership Approach
      4. Providing Leadership Behaviors That Match the Team’s Needs
      5. Strategies for Higher Team Performance
      6. The Power of Teams
    10. 12 Collaboration: Fuel for High Performance
      1. Collaboration Is Not Coordination, Cooperation, or Teamwork
      2. Creating a Collaborative Framework
      3. Collaboration Versus Competition
      4. What It Takes to Be Collaborative
      5. Collaboration: Fuel for High Performance
    11. 13 Organizational Leadership
      1. Real Life Examples of HPO SCORES®
      2. Determining the Appropriate Leadership Style for Your Organization
      3. Diagnosing Your Organization’s Development Level
      4. Results and Relationships: The Determinants of a High Performing Organization
      5. Matching Leadership Style to Your Organization’s Development Stage
      6. Applying the Appropriate Leadership Style at Each Development Level
      7. The Importance of Diagnosis and Matching
      8. A History-Making Organizational Turnaround
    12. 14 Organizational Change: Why People Resist It
      1. The Importance of Leading Change
      2. Why Is Organizational Change So Complicated?
      3. When Is Change Necessary?
      4. Why Change Gets Derailed or Fails
      5. Focus on Leading the Journey
      6. Surfacing and Addressing People’s Concerns
      7. The Importance of Involving Those Who Are Being Asked to Change
    13. 15 Leading People Through Change
      1. Five Change Leadership Strategies
      2. The Importance of Reinforcing the Change
    14. 16 Managing a Successful Cultural Transformation
      1. Gung Ho!: A Starting Point
      2. Managing a Successful Cultural Transformation
      3. Critical Success Factors for Cultural Transformation
  14. Section III: Treat Your Customers Right
    1. 17 Serving Customers at a Higher Level
      1. Getting Legendary SCORES from Your Customers
      2. Creating Legendary Service
      3. Serving Customers at a Higher Level
      4. Permitting People to Soar
      5. Wallowing in a Duck Pond
      6. Giving Your People Wings
  15. Section IV: Have the Right Kind of Leadership
    1. 18 Servant Leadership
      1. What Is Servant Leadership?
      2. Applying Servant Leadership
      3. Great Leaders Encourage People to Bring Their Brains to Work
      4. What Kind of Leadership Impacts Performance the Most?
      5. Being a Servant Leader Is a Question of the Heart
      6. Driven Versus Called Leaders
      7. The Plight of the Ego
      8. Ego Antidotes
      9. What Servant Leaders Do
      10. Servant Leadership: A Mandate or a Choice
    2. 19 Determining Your Leadership Point of View
      1. Elements of a Leadership Point of View
      2. Developing Your Own Leadership Point of View
      3. Become a Higher Level Leader
  16. Endnotes
  17. Acknowledgments
  18. About the Authors
  19. Services Available
  20. Index

Product information

  • Title: Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations, Third Edition
  • Author(s): Ken Blanchard
  • Release date: November 2018
  • Publisher(s): FT Press
  • ISBN: 9780134857558