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Leading Adaptive Teams in Healthcare Organizations by Christopher E. Johnson, Kurt C. O'Brien

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CHAPTER 7

Creating a Culture of Team Accountability

At the end of the day, each team needs to determine how it will assess its performance and how it will hold itself accountable, not only to results but also to team process. Generally, when we think of accountability we focus immediately on results—quality and safety indicators, patient satisfaction scores, employee engagement surveys, and financial results. All of these measures are under intense scrutiny in today’s health care environment.

While we certainly acknowledge the importance of focusing on these key metrics, we believe it is also essential to address accountability within the team itself—to the inner workings of the team, if you will. One way to think about the relationship between ...

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