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Leading Adaptive Teams in Healthcare Organizations by Christopher E. Johnson, Kurt C. O'Brien

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CHAPTER 3

Making It Safe to Team

In order for teams to work effectively and to have a culture of learning, there are specific skills that need to be employed—and leaders play a significant role in making it possible for these skills to be implemented. At the core is the ability to create the conditions of psychological safety so team members feel free and safe to speak up.

Creating these conditions is dependent on practicing certain skills such as balancing advocacy with inquiry to emphasize curiosity and listening and not just advocating for one’s own point of view. It also entails practicing empathy so that others’ needs are fully understood and appreciated, which aids in more rapid resolution of conflict when it arises.

Significant emphasis ...

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