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Leading Adaptive Teams in Healthcare Organizations by Christopher E. Johnson, Kurt C. O'Brien

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CHAPTER 1

The Importance of Teams

We would like to start with a story to help illustrate the importance of effective teamwork in health care, and how breakdowns in teamwork and communication impact patients and their families. This story relates the experience of one of our family members.

My mom had been living with a painful shoulder for years, waiting for the orthopedic doctors to determine that her situation had deteriorated to the point that joint replacement surgery made sense—essentially when she reached the point where it became bone-on-bone. She was thrilled when she learned she finally qualified for the procedure, as she knew it would relieve the pain she had been dealing with so for long—not to mention that it would allow her to return ...

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