Cisco Systems: From Hierarchy and Cowboys to Flat and Collaborative
These were the characteristics that Cisco Systems managers and employees saw in Cisco circa 2001. Called “the plumber of the technology world” by some, Cisco earns three-quarters of its revenues from selling the routers, switches, and other network technologies that help power the Internet. Until 2001, Cisco was run in a traditional, top-down fashion; all important decisions were made by CEO John Chambers, in consultation with about ten other senior execs.
Seven years later, the company was a model of collaboration and innovation, a decentralized organization where people freely shared ideas and information, and important decisions were made quickly by teams that didn’t ...
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