7. Managing with Facts and Data
Now that your knowledge-working teams are managing themselves, they should be doing quality work for predictable costs and on their committed schedules. Before they can do this, these teams must have data, and these data can be a valuable management tool. However, to be useful for you and the teams, the data must be of high quality. Furthermore, experience shows that the single most important indicator of superior TSP team performance is the accuracy and completeness of its data. This demonstrates that the team is highly disciplined, which in turn correlates with superior team performance. This suggests two questions:
1. How can you use the TSP data to help manage the business?
2. How can you know that the TSP ...
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