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Leadership Skills for Managers, Fourth Edition

Book Description

Managing in today?s complex workplace demands a new type of leadership. Twenty-first century managers must lead as visionaries and entrepreneurs, mentors and change agents, team builders and servant-followers. To succeed, today?s managers must increase competitive advantage, improve customer service, nurture a diverse workplace and meet unprecedented global, ethical, and business challenges. Leadership success depends on developing and using the skills that move organizations and people forward toward these common goals and objectives. The fourth edition of Leadership Skills for Managers delivers the knowledge, skills and guidance managers require to become twenty-first century leaders.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Pre-Test
  8. 1 What It Means to Be a Leader
    1. The Need for Leadership
    2. What Is Leadership?
      1. Five Theories of Leadership
      2. Leadership Traits and Characteristics
      3. Leadership Impact on Performance
    3. Meeting Today’s Biggest Leadership Challenges
      1. Complexity Within the Business Environment
      2. Diversity of People, Thoughts, and Perspectives
      3. Competition
      4. Ethical Leadership
      5. Ambiguity and Change
    4. Differences Between Managing and Leading
      1. Leaders Innovate; Managers Administer
      2. Leaders Seek Challenges; Managers Seek to Maintain the Status Quo
      3. Leaders Think Long Term; Managers Think Short to Mid Term
      4. Leaders Motivate and Inspire; Managers Control
      5. Leaders Worry About Doing the Right Things; Managers Worry About Doing Things Right
      6. Leaders Have a Wide Circle of Influence; Managers Have Limited Influence
    5. Five Leadership Skill Sets to Ensure Performance
      1. Providing Direction
      2. Leading by Example
      3. Enabling Others
      4. Sharing Power
      5. Seeking a Better Way
    6. Attitudes and Mindsets
    7. Leadership Readiness
    8. Recap
    9. Review Questions
  9. 2 Providing Direction
    1. Developing the Vision
      1. Thinking About Visions
      2. Vision Requirements
      3. Defining Values and Guiding Principles
      4. Maximizing Participation
      5. Writing the Vision Statement
    2. Creating Alignment with the Vision
      1. Aligning the Vision and the Strategic Plan
      2. Aligning the Vision and Individual Goals
    3. Communicating the Vision
      1. Speeches
      2. Meetings
      3. Example
      4. Written Documents
      5. Web Sites
    4. Institutionalizing the Vision
      1. Constantly Communicating the Vision
      2. Encouraging Feedback
      3. Recognizing Successes
      4. Putting on Vision Blinders
    5. Recap
    6. Review Questions
  10. 3 Leading by Example
    1. Being a Role Model
      1. Set an Example and Show Passion
      2. Take the Initiative
      3. Maintain Focus
      4. Accept Responsibility
    2. Developing and Maintaining a Positive Leadership Approach
      1. Have a Positive Outlook
      2. Combat the Negative
      3. Remember You Are in Control
    3. Using Power and Influence in a Positive Manner
      1. Position Power
      2. Personal Power
    4. Developing Your Business Knowledge
      1. Set Goals and Measure Results
      2. Keep Improving Yourself and Your Competence
      3. Demonstrate Your Knowledge and Expertise
    5. Recap
    6. Review Questions
  11. 4 Enabling Others
    1. Growing and Developing New Leaders
      1. Stretch Leaders Beyond Their Current Roles
      2. Build New Leader Capability and Capacity
      3. Expand Horizons and Opportunities
    2. Leading Others Through Coaching
      1. Role of the Coach
      2. Coaching Mode
      3. Coaching and Teaching
    3. Mentoring New Leaders
      1. How Mentoring Differs from Coaching
      2. Mentoring Goals
    4. Appraising Leadership Performance
      1. Benefits of Appraising Performance
      2. How to Approach Appraising Performance
      3. Types of Discussions
    5. Recap
    6. Review Questions
  12. 5 Sharing Power
    1. Developing Followers
      1. Self-Management
      2. Commitment
      3. Competence and Focus
      4. Courage, Honesty, and Credibility
      5. Improving Your Follower Skills
    2. Empowering Others
      1. Dimensions of Empowerment
      2. Putting Empowerment to Work
    3. Building a Team
      1. The Difference Between Groups and Teams
      2. Team Building Techniques
      3. Being an Effective Team Member
    4. Sharing Power Through Collaboration
      1. Building Trust
      2. Avoiding Groupthink
      3. Building Consensus
    5. Providing Feedback and Recognition
      1. Feedback Systems
      2. Frequent Recognition
      3. Celebrating Successes
    6. Recap
    7. Review Questions
  13. 6 Seeking a Better Way
    1. Challenging the Status Quo
      1. Vacuuming Up Information
      2. Dealing with Negative Responses
      3. Seeing Problems as Opportunities
    2. Taking Risks
      1. Rewarding Risk Taking
      2. Calculating the Risk
    3. Using Continuous Improvement
      1. Continuous Improvement Initiatives
      2. Benchmarking
    4. Creating an Entrepreneurial Spirit
      1. Being Alert for Opportunities
      2. Making Decisions
      3. Demonstrating Tenacity
    5. Recap
    6. Review Questions
  14. 7 Attitudes and Mindsets
    1. Leadership Ethics
      1. Ethics and the Law
      2. Personal Judgment
      3. Establishing an Ethical Work Environment
    2. Leading by Serving
      1. Put Others First
      2. Help People Motivate Themselves
      3. Ask: “How Can I Help?”
    3. Leading by Wandering Around
      1. Have a Reason for Being There
      2. Look and Listen
      3. Lead with Questions, not Answers
      4. Talk About Work
      5. Follow Through
    4. Developing Relationships
      1. Building and Maintaining Relationships
      2. Dealing with Conflict
    5. Embracing and Leading Change
      1. State the Purpose of the Change
      2. Involve Others
      3. Test Before Making a Systemwide Change
      4. Introduce the Change
      5. Maintain and Reinforce Change
    6. Recap
    7. Review Questions
  15. 8 Making a Leadership Commitment
    1. Leadership Model
      1. Providing Direction
      2. Leading by Example
      3. Enabling Others
      4. Sharing Power
      5. Seeking a Better Way
      6. Attitudes and Mindsets
    2. Willingness and Ability to Be a Leader
      1. Willingness
      2. Ability
    3. Reevaluate Your Readiness to Be a Leader
    4. Develop an Action Plan for Becoming a Leader
    5. Leadership Renewal
      1. Professional Development
      2. Personal Growth
      3. Staying Connected
      4. Reassignment
      5. Physical and Spiritual Renewal
    6. Recap
    7. Review Questions
  16. Annotated Bibliography
  17. Post-Test
  18. Index