Leadership Lessons from a UPS Driver

CHAPTER 6

Cultivating the X Factor

X Factor (n): Critical characteristics for effective leadership

Great leaders understand that every single person makes the company what it is. To build a championship team, hire, develop, and promote people with diverse strengths and then trust them to do their jobs.

This is what leads to 1 + 1 + 1 = 5. That’s the kind of arithmetic that makes a leader’s job exhilarating and fun and the accountants and stockholders very happy, too!

To build a championship team, hire, develop, and promote people with diverse strengths and then trust them to do their jobs.

It’s one thing to build a championship-caliber team when ...